h+h americas: June 21 – 23, 2023 | #hhamericas
Chicago, IL @ Donald E. Stephens Convention &
Conference Center in Rosemont
Have questions, call +1.773.326.9920 |  info@hh-americas.com
h+h americas: June 21 – 23, 2023 | #hhamericas
Chicago, IL @ Donald E. Stephens Convention & Conference Center in Rosemont
Questions? +1.773.326.9920 | Health & Safety
Home » Frequently asked questions
Frequently asked questions2022-02-11T23:42:03+00:00

Frequently Asked Questions

Are there Sponsorship & Promotional opportunities to enhance my show presence?2022-02-11T23:29:53+00:00

Take advantage of our Sponsorship & Marketing Opportunities. Find more information at https://www.hh-americas.com/sponsorships/ and contact Jessica Boweak to discuss options at j.boweak@koelnmessenafta.com.

You can also find FREE promotional tools at https://www.hh-americas.com/hha-promo-tools/.

Can I get an Attendee List?2022-02-11T23:30:30+00:00

For privacy purposes, attendee lists are not available. You may use our @home platform to network with show attendees.

Can I have a hanging sign over my booth?2022-06-22T10:49:18+00:00

Hanging signs are only available for peninsula and island booths at a maximum height of 16ft (4.88m) from the top of the sign to the floor. All hanging signs must be approved in advance by Show Management in writing. Email services@koelnmessenafta.com.

Can I pre-order a scooter or wheelchair?2022-01-14T20:11:16+00:00

Yes, RES has a limited inventory of accessibility scooters and wheelchairs. We recommend if you need support please place or order in advance to ensure access. Please use the following PDF order form our call the following phone number.

Order form

Scooters +1-847-696-2208
Wheelchairs is +1-847-692-2220

Can I set up my own booth?2022-02-11T23:26:11+00:00

Exhibitors are allowed to set up and dismantle their booth provided the staff is employed full-time by the exhibiting company. If you are using an Exhibitor Appointed Contractor or Booth Builder (EAC), please complete the Exhibitor Appointed Contractor Form  on page 13 of the Exhibitor Service Manual (PDF version). The EAC’s certificate of insurance must also be submitted as an attachment when submitting this form.

If you have any questions about EAC requirements, please contact RES at customerservice@rosemontexpo.com.

Can my staff leave the booth unattended?2022-02-11T23:27:44+00:00

Your booth must be staffed by at least one representative for the duration of the event.

Do I need to order booth cleaning?2022-02-11T23:28:07+00:00

Each booth will be vacuumed prior to the show opening on Wednesday. Any additional booth cleaning must be ordered. General hall cleaning and aisle vacuuming will be done nightly.

h+h americas has affordable exhibition opportunities for those with limited financial means.2022-01-13T21:09:58+00:00

The Indie Untangled Newcomers Pavilion  offered by Indie Untangled is designed to help solo-preneurs and small startups in all segments of the craft industry take advantage of the opportunity to exhibit at h+h americas with support and guidance and at a lower price point. Participants will get access to a cooperative space in the center of the action on the show floor. In addition, you will get help building the wholesale segment of

your business, with special education and networking events to set

you up for success at h+h americas and moving forward.”

h+h americas is undertaking outreach efforts to uplift marginalized communities.2022-01-13T21:10:33+00:00

We are excited to announce that Knit the Rainbow, a non-profit organization based in New York City, will host a stitching lounge on the show floor where attendees can knit or crochet squares that will be used to create garments for homeless LGBTQ+ youth.

h+h americas is also proud to be collaborating with the Social Justice Sewing Academy (SJSA) to exhibit works from The Remembrance Project. These fiber art pieces were created to memorialize those killed by gun violence in the US. SJSA founder, Sara Trail, will be speaking about the organizations work with underserved communities during a plenary session open to all attendees and exhibitors.

h+h americas will welcome exhibitors and attendees with physical disabilities.2022-01-14T20:07:46+00:00

We are hosting a virtual training session for all of our instructors with accessibility consultant Renee Van Hoy to help them create accessible instruction and classroom materials. The Rosemont Convention Center is handicap accessible. Handicap parking is located on the ground floor of the parking garage. Mobility scooters will be available. Seating areas will be located inside the convention center near the entrance and on the show floor at regular intervals.

For more information: visit or Scooter and Wheelchair Order Form

How can I cut down on my overall costs?2022-02-11T23:33:16+00:00
  • Avoid sending multiple shipments—material handling rates are per shipment
  • If shipping multiple pieces make sure they are crated/palleted and shrink wrapped to be charged as one shipment
  • Schedule any necessary labor on straight time
How do I get an International Visa letter of invitation?2022-02-11T23:32:01+00:00

When you register your booth personnel, if a country outside of the United States is selected, you will have the option of requesting an invitation letter to be emailed to you.

How do I get my equipment and materials to the show floor?2022-02-11T23:26:49+00:00

Please find all freight related information on pages 65-74 of the Exhibitor Service Manual (PDF version). This includes carriers, rates, maps, shipping labels and delivery times.

Options for Moving in Your Materials

NO COST: Carry your boxes into the convention center from the hotel or parking garage. You can hand-carry or use a cart that will fit through a SINGLE-WIDE entrance door. THERE ARE NO DOUBLE DOORS!

CARTLOAD SERVICES: Special freight service for small vehicle deliveries. This service is for those who have small and carry items and must fit on a 3ft x 4ft pushcart in one trip only – $125 per trip. See page 65 of the manual.

ADVANCE/ONSITE SHIPPING: Ship to advance warehouse by June 17 or ship directly onsite. Material handling charges will apply. See service manual forms for rates and deadlines.

How do I make hotel reservations?2022-02-11T23:31:39+00:00

You can find hotel information and reservation under the “Attendees” tab at the top of the page. The listed hotels offer special convention rates and room blocks.

How do I register my exhibitor booth personnel?2022-02-11T23:30:55+00:00

Coming soon! Opening March 15th.

How do I update my Online Exhibitor Profile?2022-02-11T23:29:08+00:00

You can update your exhibitor profile by using your log-in data included in your “Confirmation” email. Add additional information, update contact information and your social media channels.

Is there parking at the convention center?2022-02-11T23:32:32+00:00

There is a parking garage located off River Road on Williams Street, across from the convention center. The price is $15/day.

What are h+h americas exhibit hall hours?2022-02-11T23:19:58+00:00
  • Wed, June 22       5:00pm – 7:00pm Opening Reception
  • Thur, June 23      9:00am – 5:00pm
  • Fri, June 24       9:00am – 4:00pm
What are h+h americas Health & Safety guidelines?2022-04-05T15:09:38+00:00

Show management will work in conjunction with local, state, and feral authorities to provide the best possible environment. Show management retains the right to update our health policy. If you have specific questions, please contact the show director.

What are the exhibitor move in hours?2022-01-13T20:36:43+00:00

Exhibitor Move-in                              
Monday, June 20, 2022

  • 12:30pm – 5:00pm (by appointment only)

Tuesday, June 21, 2022

  • 8:00am – 5:00pm*

Wednesday June 22, 2022

  • 8:00am – 3:00pm**

*The RES Service Desk closes at 4:30pm each day
**All booths must be completely set up and freight removed by 3pm on Wednesday

What are the regulations to enter h+h americas?2022-04-05T14:46:39+00:00

h+h americas is accessible WITHOUT proof of vaccination, recovery or negative testing results. This will simplify our registration process and entry to the show floor. Masks are NOT required on the show floor. We ask that you respect the wishes of the individual you will meet with during the show. We will provide optional, complimentary Covid testing kits to those who would like to test themselves during our event.

What are the restrictions for my booth structure?2022-04-27T13:25:51+00:00
  • Linear Booths: May not extend beyond 8ft (2.44m) tall. For pipe & drape booths, display materials should be arranged to not obstruct sight lines of neighboring exhibitors.
  • Perimeter Booths: All guidelines for linear booths apply but maximum backwall height is 12 ft (3.66m)
  • Island Booths: Height limit is 16ft (4.88m). This includes hanging signs.
  • Booth materials may not extend beyond the dimensions of the booth space.

Any planned structures exceeding 8ft (3.35m) must be approved in advance by Show Management in writing. Please send plans to services@koelnmessenafta.com by May 7, 2022.

What equipment and services are included with my Hardwall Package Add-on?2022-02-11T23:24:09+00:00

– Gray booth carpet

– 8ft high hard wall panels

– Booth sign

– (1) Information Counter

– (1) Bar stool

– (1) Wastebasket

– (3) Spotlights

– (2) electrical outlets

What equipment and services are included with my standard booth?2022-02-11T23:23:42+00:00

Linear, Corner and Perimeter Booths

– Gray booth carpet

– 8 ft high pipe and drape back wall (white/gray)

– 3 ft high pipe and drape side rails (white/gray)

– 7 in x 44 in booth ID sign with company name/booth number

Peninsula and End-cap Booths

– Gray booth carpet

– 8 ft high pipe and drape back wall (white/gray)

– 7 in x 44 in booth ID sign with company name/booth number

Island Booths

– Gray booth carpet

– Island booths do not come with drape or ID signs. You can order these from the General Services Contractor.

What expenses should I keep in mind when budgeting for the show?2022-02-11T23:32:52+00:00
  • Exhibit space rental
  • Additional furnishings, equipment and graphics
  • Marketing materials, give-aways, etc.
  • Shipping and material handling fees
  • Electric, internet, audio visual
  • Staff expenses: hotel, travel, meals
What insurance coverage do I need and who should be listed as additional insured?2022-02-11T23:28:47+00:00

Exhibitor is required to obtain liability insurance in the minimum amount of $1,000,000 and to list Koelnmesse Inc, 8770 W Bryn Mawr Ave, Suite 1300, Chicago, IL 60631 as additional insured. A certificate of insurance must be provided to show organizer if requested. Please review this information in your Terms & Conditions that were signed with your booth contract.

What is the Code of Conduct at h+h americas?2022-01-14T20:46:56+00:00

We are committed to providing a friendly, safe and welcoming environment for all, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin, or other protected characteristics. We expect all attendees, media, speakers, volunteers, organizers, venue staff, and exhibitors to help us ensure a safe and positive experience for everyone.

Below are our expectations for participant behavior, as well as the consequences for unacceptable behavior.


  • Be considerate, respectful, and collaborative.
  • Refrain from demeaning, discriminatory, or harassing behavior and speech.
  • Be mindful of your surroundings and of your fellow participants.
  • Alert event venue security or h+h americas Staff if you notice a dangerous or harassing situation or someone in distress.


Unacceptable behaviors include: intimidating, threatening, harassing, physically or verbally abusive, discriminatory, derogatory or demeaning conduct by any attendees or exhibitors at the event and related event activities. All who participate in the event deserve respectful treatment, regardless of the capacity in which they are attending.

h+h americas defines harassment to include: offensive verbal comments related to gender, sexual orientation, race, religion, national origin, gender identity, or disability; use of nudity and/or sexual images in public spaces (including presentation slides); deliberate intimidation, stalking or unwelcome following; harassing photography or recording; sustained disruption of talks or other events; unwelcome physical contact or sexual attention.

Attendees often combine professional activities with social interaction with other attendees and while h+h americas encourages such networking and strengthening of connections between participants we reserve the right to remove anyone whose social attentions become unwelcome to another and who persists in such attentions after their unwelcome nature has been communicated. h+h americas  reserves the right to remove any attendee or exhibitor who appears inebriated and who engages in conduct that interferes with the ability of other attendees and/or exhibitors to participate in and enjoy the event. Attendees and exhibitors are not permitted to bring firearms to the event.

Conduct in violation of this Code should be brought promptly to the attention of Event Security or any h+h americas staff member at the event.

Unacceptable behavior will not be tolerated at the events, whether by attendees, media, speakers, volunteers, organizers, venue staff, sponsors or exhibitors.

Anyone asked to stop unacceptable behavior is expected to comply immediately.

h+h americas expects all attendees and exhibitors to abide by this code of conduct at all event venues and event-related social events as a condition of attendance.  Upon our discretion we may bar those who violate this Code from continued attendance or participation in some or all of the event, without refund of any fees paid, and may in appropriate circumstance bar violators of this Code from attendance or participation at future events.

When can I pick up my badge?2022-06-05T20:12:49+00:00

Registration Hours:
Tues, June 21 – 8:00 am – 5:00 pm
Wed, June 22 – 8:00 am – 7:00 pm
Thur, June 23 – 8:00 am – 5:00 pm
Fri, June 24 – 8:00 am – 4:00 pm

When can we break down our booth?2022-02-11T23:27:17+00:00

Exhibitors may begin dismantling their displays immediately after the show closes at 4:00 pm on Friday, June 24. In agreement with the Exhibition Terms and Conditions, exhibitors may not dismantle or remove any portion of their exhibit prior to the 4:00 pm closing time.

When selecting speakers and topics for the business conference, diversity is a key criteria.2022-01-13T21:09:38+00:00

The conference faculty represent diverse backgrounds in the crafts industry. The conference content will include presentations focused specifically on diversity, equity, inclusion, and belonging.

Where can I find information about updated Safety Regulations for the event?2022-02-11T23:20:39+00:00

Go to the “Health & Safety” tab at the top of the page.

Where can I find the h+h americas Exhibitor Service Manual?2022-02-11T23:23:08+00:00

Look for the manual under the “For Exhibitors” tab at the top of the page. Our General Services Contractor is Rosemont Exposition Services (RES) and you can order all services through them. Place orders using PDF forms or the RES online order platform. RES can be contacted at customerservice@rosemontexpo.com or +1-847-595-2208.

Where can I go onsite if I forgot to order something for my booth or need assistance?2022-02-11T23:33:34+00:00

The Exhibitor Services Desk is located at the back of Hall A by the restaurant area. They are open from 8:00am-4:30pm.

Will convention staff be vaccinated?2022-01-08T21:36:15+00:00

We have requested that all convention staff during show days and hours show proof of vaccination.

Will h+h americas offer COVID-19 testing for attendees?2022-04-05T14:20:30+00:00

h+h americas has 2,000 free rapid self-testing kits available. Please visit our information desk in the lobby while supplies last.  Please note these tests are not valid for travel requirements.

Will late access to the Exhibit Hall be allowed during setup?2022-02-11T23:22:07+00:00

Contact show management at services@koelnmessenafta.com to request access to the exhibit hall outside of the appointed move-in times.

Will people call me to book a hotel room?2022-01-31T18:39:45+00:00


Please do not work with or give your information to any company representing themselves as the “Official Housing Company” of the h+h americans or Koelnmesse Inc! Reservations made by these unaffiliated organizations may have unreasonable cancellation/change penalties or be completely non-refundable, and the rates are much higher than what we offer.

We have worked diligently with all of the hotels on this page to establish the hotel block and room rates for our attendees and exhibitors. Improper solicitation of hotel reservations from any company or housing provider is NOT approved by Koelnmesse Inc.

Do not accept phone calls from “Check in Now” regarding your hotel needs for h+h americas. The call may come from 813-867-5918 or 813-522-5531.

Please report any unauthorized solicitation to Darrin Stern at d.stern@koelnmessenafta.com.

Will there be security in the exhibit hall?2022-02-11T23:28:26+00:00

Show management will provide perimeter security during installation, exhibition and dismantling. Beyond this, Management and the facility will not be responsible for the safety or property or the exhibitor. Please secure your property and do not leave items in the booth overnight.

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